Shipping , Returns and Refund Policy

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order. This typically takes 1-2 business days. During this time, we verify the availability of the supplement, prepare it for shipment, and perform quality checks to ensure your satisfaction.

 

Shipping Methods:

To provide you with reliable and efficient shipping options, we partner with trusted shipping carriers. The specific shipping method for your supplement order will be determined based on factors such as package weight, destination, and shipping speed. We offer a variety of shipping options, including standard ground shipping, expedited shipping, and international shipping, allowing you to choose the option that best suits your needs.

 

Estimated Delivery Time:

The estimated delivery time varies depending on the shipping method selected and the destination of the package. For domestic orders within the contiguous United States, standard ground shipping typically takes 3-7 business days from the date of shipment. Expedited shipping options are available for faster delivery, usually within 1-3 business days. Please note that delivery times may vary for international orders due to customs processing and other factors.

 

Tracking Information:

Once your supplement order has been shipped, we will provide you with a tracking number. This allows you to track the progress of your package from our warehouse to the delivery address. You can enter the tracking number on our website or the shipping carrier's website to view the latest updates on the package's location and estimated delivery date.

 

Shipping Notifications:

We understand the importance of keeping you informed throughout the shipping process. As your supplement order progresses, you will receive email notifications notifying you when your order has been processed, when it has been shipped, and when it is out for delivery. These notifications will include any relevant tracking information and estimated delivery dates.

 

Shipping Costs:

Shipping costs are calculated based on various factors, including the destination. The exact shipping cost for your supplement order will be calculated and displayed during the checkout process, allowing you to review and confirm the shipping charges before finalizing your purchase.

 

Return and Refund Policy 

Eligibility for Returns:

To be eligible for a return, the weight gain supplement must be unused, in its original packaging, and in the same condition as when it was received. If the product is damaged or has been opened, we may not be able to process the return.

Return Process:

Contact Customer Support: Before returning the product, please contact our customer support team to initiate the return process. They will provide you with the necessary instructions and address for the return.

 

Return Shipment:

You are responsible for the costs associated with returning the weight gain supplement. We recommend using a trackable shipping service to ensure the safe return of the product. 

 

Refund Process:

Inspection: Once we receive the returned weight gain supplement, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

 

Refund Approval:

If the return is approved, we will process the refund to the original form of payment within 7 business days. It may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

 

Exchanges:

We do not offer direct exchanges. If you wish to exchange the weight gain supplement for a different product, you will need to return the original item and place a new order for the desired product.

 

Non-Refundable Items:

Some items may not be eligible for returns or refunds due to hygiene reasons or regulatory restrictions. This may include opened or expired products.

 

Damaged or Defective Products:

If you receive a damaged or defective weight gain supplement, please contact our customer support team immediately. We will work with you to resolve the issue, which may include a replacement or refund depending on the circumstances.

 

Shipping Costs:

Shipping costs are non-refundable, unless the return is due to an error on our part or if you received a damaged or defective product.

 

Change or Cancellation of Orders:

Once an order is placed, changes or cancellations are subject to our discretion. Please contact our customer support team as soon as possible if you need to make any changes to your order.

 

If you have any further questions about our return and refund policy, please contact our customer support team for assistance.